Perhaps you have a growing business and have decided to outsource a contact center. But you’re still new to this call center outbound or telemarketing terrain, and you even don’t know the intricacies and complexiti . . .
A contact center doesn't only revolve around inbound or outbound sales or moments like customers waiting for the next agent to answer—or cold calls that can be too risky. More often than not, especially on outbound s . . .
Basic checklist for businessmen, entrepreneurs, and investors before hiring a contact center
In today’s changing business setting, more prospects shun cold calling as a sales t . . .
When people hear the word “cold call,” most would eventually think of something negative. But in a call center scene, the term “cold” actually refers to making direct calls without having any groundwork or info . . .