Kick Off Your 2019 with These Best Telemarketing Events Across the World

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Telemarketing Events Across the World

telemarketing trends in 2018 & 2019


Contact center businesses may be missing more than opportunities once they ignore the emerging telemarketing trends and techs. The fact that it’s a gathering of experts and influences is enough reason to attend one. As there’s nothing more exciting and inspiring to meet great networks of individuals. Or a bunch of business-minded people who are ready to share interests and ideas.  Contact Center Expos and Conferences are established to spark growth, and even break the barriers of our comfort zone—harnessing and relearning until we become masters of our own respected industry.

But what are the key reasons why you should attend telemarketing conferences and conventions?

  • Industry conferences offer fresh and unique ideas that bring competitive advantage. These are industry insights and digital trends that bring impact to your business course.
  • Get to meet visionary thought speakers and leaders across the world. Throughout the conference, you’ll have the opportunity to ask questions, add inputs, and build formulas with colleagues, managers, and other attendees.
  • An opportunity to network. Expand your business possibilities with limitless referrals and connections. While you educate yourself with the most pressing challenges, you’ll also meet people to expand your personal networking base, innovate and grow your brand’s future.
  • Build your reputation as an expert. Most telemarketing conferences are created to help you discover best-kept secrets and strategies of other businesses, whether you innovate or follow what most successful industries are doing. Other than it can be rewarding and fun, you can be invited to speak at their events or publish an article for their industry.

Since the ever-growing popularity of contact center operations, both in the US and overseas, is unstoppable, here’s a long list of expos and seminars available held around the world.

Modern Customer Experience

Attend and listen from the top speakers and customer experience experts for a week in Chicago. An estimated 5,000 attendees and 300 sessions, it’s a gathering of telemarketing reinvention and transformation—subjects ranging from marketing, service, sales, to commerce professionals.  At Modern Customer Experience, you’ll meet peers to help build your network, and learn industry insights from workshops, demos, product training, and more.

Join next year’s conference and experience limitless learning and fun!

N.I.C.E. inContact Interactions

One of the industry’s most anticipated telemarketing events of the year, Interactions 2019 is a three-day event in Marriott’s Orlando World Center, showcasing the best strategies and knowledge of different industry leaders. Featured keynote speakers are from contact center executives and customer experience leaders who will offer unique business solutions and practices. For the year 2018, the present speakers were CEOs like Miki Migdal, Paul Jarman, and Barak Eliam who enthusiastically shared their experiences for improving business results.

With over 2,100 professionals and leaders huddled together for one cause: to deliver unparalleled customer engagement beyond expectation.

ICMI Contact Center Expo

Meet more than 1500 attendees, 100 speakers, and 100 exhibitors, while you gain meaningful insights and elevate your understanding of leadership and career success.  The conference boasts its diverse keynote speakers who are ready to impart relevant and creative advice to strengthen your industry standards. Look no further if you’re looking for a nonstop networking, the event is a feast for professionals that will bring great career connections.

Elevate Support

call agent remote call centerComing this October 18 – 20, 2018 and known as “the premier event for customer experience leaders”, ElevateCX is a must-go contact center expo for team leads, managers, customer support agents who are considered as the driving force of customer satisfaction. What more, the event even thought of giving a special program for socializing—a time to talk to the speakers, colleagues, or join communities who share the same goal with you. They also make sure that the talks are diverse and packed with guidelines.

Customer SuccessCon

For over five years of developing customer success, CSCon understands the hurdles of the telemarketing industry. That’s why the conference is all about customer experience innovation—the art and science of Customer Success.  As their mission statement states, they want “to increase sustainable proven value for both the Customer and your Company.” No doubt, they have an astounding 30, 000 participants worldwide in an online discussion forum, The Customer Success Library. The CSCon includes top-notch speakers in the global Customer Success community that are set to challenge your perspective on the telemarketing industry.

Cell Center Week Conference & Expo

CCW is regarded as one of the world’s largest telemarketing events series with more than 2500 estimated expected attendees, 250 speakers and 200 exhibitors and sponsors. An annual phenomenal contact center expo most serious businesses look forward to, where groundbreaking, outstanding leaders gathered together to discuss practices and share stories. For this upcoming June 24 – 28, 2019 in The Mirage, Las Vegas, CCW will bring the best among the best customer contact professionals to deliver diverse subjects and in-depth seminars.

Experience 2018

Win through customer experience with Medallia experience. The conference focuses solely on customer experience, as they believe that a positive customer interaction is a key to business success. For those who want to engage their customers with positive results, and optimize customer experience, join CX sessions.

The 15th Annual Customer Contact, East: Leveraging Customer Contact as a Strategic Asset

Participate with different communities and groups of executives, directors, and senior managers who share actionable intel and information in customer experience. This April 7 – 10, 2019, the event is a treasure trove of ideas, motivation, and hundreds of networks who’ll help transform customer experience into the next level. Customer Contact East offer the latest tools and trends that are both relevant and useful in this digital era.

telemarketing experience

Genesys G-Summit

Although the event is now in conclusion, G-Summit Melbourne will be returning for 2019—and you should not miss it for a lifetime. The Genesys G-Summit is Australia’s largest contact center conference that brings advancement on customer experience on marketing, sales, and technical support. There are hands-on workshop and roundtable discussions moderated and organized by expert professionals. As the telemarketing tools and trends are evolving, your business should adapt and keep abreast of the changes.

HDI 2018 Conference & Expo

HDI gears toward solving the intricacies and challenges of the technical support, and learning about the emerging trends of the year. The expo celebrates the stories and best practices from the best dynamic thought leaders, teams, and organizations in the customer and tech support industry.

Here are more call center expos and conferences you could also attend.

Customer Service Summit

Next Generation Contact Center & Customer Engagement Best Practices

National Credit Union Call Center Conference

CX Innovation Summit

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